Політика конфіденційності

Privacy Policy of Sergovantseva Ltd

Sergovantseva Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including through our website and matchmaking offerings.

This Policy applies to all data collected by Sergovantseva Ltd, a company registered in England and Wales under company number 16292025, with its registered office at Unit 35 Lowlands, 2–8 Eton Avenue, London, England, NW3 3EJ.

1. Types of Data We Collect

We may collect and process the following categories of personal data:

Identity and Contact Data: name, date of birth, email, telephone number, postal address
Profile Data: photos, lifestyle preferences, personality data, relationship goals
Technical Data: IP address, device identifiers, browser type, operating system
Usage Data: website interaction, preferences, search queries
Financial and Transaction Data: payment records, service agreements
Special Category Data (only with explicit consent): sexual orientation, ethnicity, religious beliefs

2. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage your matchmaking or coaching account
To personalise services and recommendations
To process transactions and payments
To respond to your enquiries and provide customer support
To improve our services, user experience, and website functionality
To send updates and marketing communications (with your consent)
To comply with legal obligations or enforce our Terms of Use

We will only use your personal data when legally permitted, based on consent, contractual necessity, or our legitimate interests.

3. Data Retention

We retain personal data only as long as necessary. Typically:

Matchmaking profiles and service-related data: up to 7 years after termination
Financial and transactional records: up to 7 years for tax and regulatory compliance
Technical and analytics data: up to 2 years

4. Data Sharing

We may share your data with trusted third parties who support our service delivery, such as payment processors, IT service providers, analytics partners, or legal authorities when required.

We do not sell or rent your personal data. All third-party service providers must adhere to confidentiality and data protection standards.

5. International Transfers

Some data may be transferred or stored outside the UK/EEA. In such cases, we take reasonable steps to ensure equivalent protection, including the use of Standard Contractual Clauses or other lawful safeguards.

6. Cookies and Tracking Technologies

We use cookies to understand user behavior and improve website performance. You can manage cookie settings in your browser.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Correct or update your data
Request deletion of your data
Object to or restrict data processing
Withdraw consent at any time
Request data portability
File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: info@sergovantseva.com.

8. Special Category Data

Where we collect sensitive information (e.g., sexual orientation or ethnic background), we will ask for your explicit consent and ensure enhanced protection.

9. Children’s Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Security

We implement appropriate security measures, including encryption, access control, and breach detection systems. In case of a data breach, we will notify affected users and authorities as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the new effective date. Continued use of our services indicates your acceptance of the latest version.

Effective Date: 29 May 2025

For questions about this policy or your personal data, contact:

Sergovantseva Ltd
Unit 35 Lowlands, 2–8 Eton Avenue, London, NW3 3EJ
Email: info@sergovantseva.com